#018

January 02, 2026:- Dispute System Draft & Match Redemption Workflow

Purpose

To design and initiate a transparent user-led dispute and account redemption process, while reinforcing Tapzi’s integrity as a skill-first competitive platform.

---

Key Highlights

🧾 Dispute Reporting Draft (User-Facing)

• Initial dispute submission flow created with status tracking (e.g., “Under Review”, “Resolved”).

• Upload functionality enabled for evidence (screenshots, replay hashes).

• Replays now flagged within backend for administrator audit view.

💻 Redemption & Appeal Framework Initiated

• Players flagged for suspicious activity can now submit redemption forms.

• Backend logic queues flagged users for manual review with timestamp and session metadata.

• Admin panel shows behavioral context (match pacing, reconnection patterns, historical flags).

📈 Dispute Event Telemetry Logging

• Every flagged dispute emits structured logs to the event pipeline.

• Feed supports upcoming audit timeline UI and training data for anti-cheat tuning.

• Match reward distribution paused on flagged accounts pending resolution.

📣 Discord & Email Alerts Linked to Disputes (Internal)

• Admins receive real-time alerts when a new dispute is filed or escalated.

• Basic reminder system active—escalated disputes not reviewed within 72 hours trigger re-alert.

---

Why It Matters

• Builds user trust by offering clear, fair pathways for resolving false flags or bad moderation.

• Reduces long-term support load via automation and asynchronous appeal flow.

• Lays groundwork for transparent moderation logs and community trust scoring.

• Improves internal review cadence through automated prioritization.

---

Open Issues

• Some dispute event timelines misaligned due to clock desync across microservices.

• Evidence upload does not currently preview images (e.g., .webp, large PNGs).

• Redemption flow lacks user notification logic post-decision.

---

Fixed

• Admin reviewer reassignment now includes audit log entries with reviewer ID + timestamp.

• “Flagged Match” label now visible in admin replay viewer.

• Repeat dispute resubmissions from same user are throttled to prevent spam.

---

Next Steps

• Add document preview for uploaded evidence (lightbox/image viewer in UI).

• Integrate automated dispute response timer and reminder email flow.

• Push anonymized dispute verdicts into anti-cheat model training corpus.

• Begin internal review on feedback language used in rejected appeals.