# #018

#### January 02, 2026***:-*** Dispute System Draft & Match Redemption Workflow

### Purpose

To design and initiate a transparent user-led dispute and account redemption process, while reinforcing Tapzi’s integrity as a skill-first competitive platform.

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### Key Highlights

**🧾 Dispute Reporting Draft (User-Facing)**

* Initial dispute submission flow created with status tracking (e.g., “Under Review”, “Resolved”).
* Upload functionality enabled for evidence (screenshots, replay hashes).
* Replays now flagged within backend for administrator audit view.

**💻 Redemption & Appeal Framework Initiated**

* Players flagged for suspicious activity can now submit redemption forms.
* Backend logic queues flagged users for manual review with timestamp and session metadata.
* Admin panel shows behavioral context (match pacing, reconnection patterns, historical flags).

📈 **Dispute Event Telemetry Logging**

* Every flagged dispute emits structured logs to the event pipeline.
* Feed supports upcoming audit timeline UI and training data for anti-cheat tuning.
* Match reward distribution paused on flagged accounts pending resolution.

📣 **Discord & Email Alerts Linked to Disputes (Internal)**

* Admins receive real-time alerts when a new dispute is filed or escalated.
* Basic reminder system active—escalated disputes not reviewed within 72 hours trigger re-alert.

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### Why It Matters

* Builds user trust by offering clear, fair pathways for resolving false flags or bad moderation.
* Reduces long-term support load via automation and asynchronous appeal flow.
* Lays groundwork for transparent moderation logs and community trust scoring.
* Improves internal review cadence through automated prioritization.

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### Open Issues

* Some dispute event timelines misaligned due to clock desync across microservices.
* Evidence upload does not currently preview images (e.g., .webp, large PNGs).
* Redemption flow lacks user notification logic post-decision.

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### Fixed

* Admin reviewer reassignment now includes audit log entries with reviewer ID + timestamp.
* “Flagged Match” label now visible in admin replay viewer.
* Repeat dispute resubmissions from same user are throttled to prevent spam.

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### Next Steps

* Add document preview for uploaded evidence (lightbox/image viewer in UI).
* Integrate automated dispute response timer and reminder email flow.
* Push anonymized dispute verdicts into anti-cheat model training corpus.
* Begin internal review on feedback language used in rejected appeals.