# #016

#### December *20, 2025**:-*** Analytics Deepening, UI Customization & System Monitoring

### Purpose

To extend platform transparency and user control through analytics expansion, basic UI personalization, and improved backend observability as part of ongoing infrastructure maturity.

***

### Key Highlights

**📊 Match Analytics & Visual Drilldowns**

* Player dashboards now show per-match stats including:
  \
  • Opponent ELO
  \
  • Stake size
  \
  • Time-to-move metrics
* Win/loss streak visualization added via Sparkline graph.
* “Did Not Finish” (DNF) rate now tracked and surfaced.

**🎨 UI Customization Layer (Alpha)**

* Theme toggle (light/dark mode) now persists across sessions via local Storage.
* Sound effects control added to settings menu with real-time preview.
* All UI states now reference centralized configuration layer to support future theming.

**📈 Backend Monitoring Enhancements**

* Live system dashboard now tracks:
  \
  • CPU & memory load
  \
  • Match queue depth
  \
  • Flagging frequency (bot, DNF, replay anomalies)
* Admin alerting refined for replay mismatches and error spikes.

**🧩 Ticket Escalation Workflow Drafted**

* Helpdesk now auto-queues unresolved disputes into manual moderation review.
* Internal tags categorize issue types: timeout, replay hash mismatch, trust appeal, etc.
* Discord alerting integration expanded for unresolved tickets >48h.

***

### Why It Matters

* Deeper analytics improve player retention and perceived transparency.
* Light UI customization increases accessibility and user comfort across devices.
* Operational telemetry ensures reliability as load increases.
* Helpdesk process scalability ensures disputes don’t block gameplay or moderation fairness.

***

### Open Issues

* Sound toggle occasionally resets after logout on iOS Safari.
* Match analytics delayed for replays over 25 moves during peak load (caching needed).
* Dashboard not yet responsive for narrow-width mobile screens.

***

### Fixed

* Theme switching no longer causes full-page reload.
* Flagged match alerts now categorized correctly in moderation logs.
* Replay mismatch emails now include match ID and user context.

***

### Next Steps

* Add replay-linked analytics for move count, turn duration averages, and flag correlation.
* Begin A/B testing alternate dashboard layouts for mobile.
* Build escalation viewer for tickets with linked match replays and flag logs.
* Begin visual indicator prototyping for player trust level (non-public beta).


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